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Assistant Manager - Training

About the Job

Chumbak has over 18 stores across India and growing rapidly. This role will involve managing the training function for pan-India including training, quality and audit for stores as well as online. The ideal person will be highly energetic and passionate, with an inclination to work in ambiguous start-up environment to take customer experience @ Chumbak to the next level.

 

Role & Responsibilities

  • Identify training needs through performance analysis, career paths, annual performance appraisals and consultation with line managers for Retail and Customer service 
  • Draw an overall or individualized refresher training plan for retail and Customer Service  
  • Deploy a wide variety of training methods
  • Conduct induction, classroom and on job training 
  • Create content for training programs and new product guidelines 
  • Manage the Online knowledge portal
  • Conduct internal audits for Retail and Customer service 
  • Responsible for Mystery Audit 

 

Desired Experience and Skills

Education: Post-Graduate/MBA - HR
Years of Experience: 4+ years of total experience, 2+ years in Training is must

Should have:

  • Proven work experience in training and quality role 
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong report writing and record keeping ability
  • Good computer and database skills
  • Knowledge of MS Office
  • Content Development Skills
  • Result Orientation
  • Hands on experience in using technology in training
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